/* =====================================================================
   SANLILAS — Atención al Cliente (Widget global + página)
   Estética: crema/marfil/chocolate/champagne, glassmorphism, tipografía editorial.
   ===================================================================== */

/* ── BOTÓN FLOTANTE ─────────────────────────────────────────────── */
.sanlilas-support-fab {
  position: fixed;
  right: 1.4rem;
  bottom: 1.4rem;
  z-index: 2147483000;
  width: 60px;
  height: 60px;
  border-radius: 50%;
  background: linear-gradient(135deg, #C8A46A 0%, #A8895A 100%);
  color: #FFF;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 12px 32px rgba(23, 20, 23, 0.32);
  transition: transform 0.25s ease, box-shadow 0.25s ease;
}

.sanlilas-support-fab:hover {
  transform: translateY(-3px) scale(1.04);
  box-shadow: 0 16px 40px rgba(142, 111, 174, 0.45);
}

.sanlilas-support-fab-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 20px;
  height: 20px;
  border-radius: 12px;
  background: #C06A5A;
  color: #FFF;
  font-size: 0.7rem;
  font-weight: 700;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
  border: 2px solid #FAF7F2;
}

.sanlilas-support-fab-badge.is-visible {
  display: flex;
}

/* ── MODAL CHAT ─────────────────────────────────────────────────── */
.sanlilas-support-modal {
  position: fixed;
  inset: 0;
  z-index: 2147483001;
  background: rgba(23, 20, 23, 0.42);
  backdrop-filter: blur(6px);
  -webkit-backdrop-filter: blur(6px);
  display: none;
  align-items: flex-end;
  justify-content: flex-end;
  padding: 1.2rem;
}

.sanlilas-support-modal.is-active {
  display: flex;
}

.sanlilas-support-panel {
  width: 400px;
  max-width: 100%;
  height: min(620px, calc(100vh - 2.4rem));
  background: rgba(250, 247, 242, 0.94);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-radius: 18px;
  border: 1px solid rgba(142, 111, 174, 0.4);
  box-shadow: 0 30px 80px rgba(23, 20, 23, 0.35);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  animation: sanlilasSupportIn 0.28s ease;
}

@keyframes sanlilasSupportIn {
  from { opacity: 0; transform: translateY(18px) scale(0.98); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}

/* Header */
.sanlilas-support-header {
  background: linear-gradient(135deg, #2C211B 0%, #2C211B 100%);
  color: #FAF7F2;
  padding: 1rem 1.2rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.8rem;
}

.sanlilas-support-header-brand {
  display: flex;
  align-items: center;
  gap: 0.7rem;
}

.sanlilas-support-header-logo {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  object-fit: cover;
  border: 1.5px solid #C8A46A;
}

.sanlilas-support-header-title {
  font-family: var(--font-serif, Georgia, serif);
  font-size: 1.05rem;
  letter-spacing: 0.06em;
  color: #C8A46A;
  margin: 0;
}

.sanlilas-support-header-sub {
  font-size: 0.72rem;
  color: rgba(250, 247, 242, 0.75);
  display: flex;
  align-items: center;
  gap: 0.35rem;
}

.sanlilas-support-close {
  background: none;
  border: none;
  color: rgba(250, 247, 242, 0.8);
  font-size: 1.5rem;
  cursor: pointer;
  line-height: 1;
  padding: 0.2rem;
}

.sanlilas-support-close:hover { color: #FFF; }

/* Estado de atención */
.sanlilas-support-status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  display: inline-block;
}

.is-available .sanlilas-support-status-dot { background: #D97742; }
.is-off .sanlilas-support-status-dot { background: #B45309; }

/* Body */
.sanlilas-support-body {
  flex: 1;
  overflow-y: auto;
  padding: 1.1rem 1.1rem 0.4rem;
  display: flex;
  flex-direction: column;
  gap: 0.7rem;
}

/* Fila "escribiendo" */
.sanlilas-support-typing {
  display: none;
  font-size: 0.78rem;
  color: var(--crt-cafe-muted, #8A7A6A);
  font-style: italic;
  padding: 0.2rem 0.2rem;
}

.sanlilas-support-typing.is-visible { display: block; }

/* Mensajes */
.sanlilas-support-msg {
  max-width: 82%;
  padding: 0.65rem 0.9rem;
  border-radius: 14px;
  font-size: 0.88rem;
  line-height: 1.5;
  word-break: break-word;
  animation: sanlilasSupportMsg 0.22s ease;
}

@keyframes sanlilasSupportMsg {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}

.sanlilas-support-msg.is-customer {
  align-self: flex-end;
  background: #2C211B;
  color: #FAF7F2;
  border-bottom-right-radius: 4px;
}

.sanlilas-support-msg.is-agent {
  align-self: flex-start;
  background: #EDE4D9;
  color: #2C211B;
  border: 1px solid rgba(142, 111, 174, 0.35);
  border-bottom-left-radius: 4px;
}

.sanlilas-support-msg.is-system {
  align-self: center;
  background: transparent;
  color: #8A7A6A;
  font-size: 0.78rem;
  font-style: italic;
  text-align: center;
  padding: 0.2rem 0.4rem;
  max-width: 90%;
}

.sanlilas-support-msg-meta {
  display: block;
  font-size: 0.68rem;
  margin-top: 0.3rem;
  opacity: 0.7;
}

.sanlilas-support-msg.is-customer .sanlilas-support-msg-meta { color: rgba(253,251,247,0.7); }
.sanlilas-support-msg.is-agent .sanlilas-support-msg-meta { color: #8A7A6A; }

.sanlilas-support-attachment {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  margin-top: 0.4rem;
  padding: 0.35rem 0.6rem;
  border-radius: 8px;
  background: rgba(142, 111, 174, 0.18);
  color: #8A7A6A;
  font-size: 0.78rem;
  text-decoration: none;
}

.sanlilas-support-attachment img {
  max-width: 100%;
  max-height: 160px;
  border-radius: 8px;
  display: block;
  margin-top: 0.4rem;
}

/* Formulario de inicio */
.sanlilas-support-start {
  display: flex;
  flex-direction: column;
  gap: 0.7rem;
  padding: 0.2rem 0.1rem;
}

.sanlilas-support-start-title {
  font-family: var(--font-serif, Georgia, serif);
  font-size: 1.2rem;
  color: #2C211B;
  margin: 0 0 0.2rem;
}

.sanlilas-support-start-sub {
  font-size: 0.82rem;
  color: #8A7A6A;
  margin: 0 0 0.4rem;
  line-height: 1.5;
}

.sanlilas-support-field label {
  display: block;
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #8A7A6A;
  margin-bottom: 0.25rem;
}

.sanlilas-support-field input,
.sanlilas-support-field select,
.sanlilas-support-field textarea {
  width: 100%;
  padding: 0.6rem 0.75rem;
  border: 1px solid rgba(142, 111, 174, 0.45);
  border-radius: 8px;
  font-size: 0.88rem;
  font-family: inherit;
  color: #2C211B;
  background: #FFF;
  outline: none;
  transition: border 0.2s, box-shadow 0.2s;
  box-sizing: border-box;
}

.sanlilas-support-field input:focus,
.sanlilas-support-field select:focus,
.sanlilas-support-field textarea:focus {
  border-color: #C8A46A;
  box-shadow: 0 0 0 3px rgba(142, 111, 174, 0.18);
}

.sanlilas-support-field textarea { resize: vertical; min-height: 60px; }

.sanlilas-support-btn {
  width: 100%;
  padding: 0.75rem 1rem;
  border: none;
  border-radius: 10px;
  background: #2C211B;
  color: #FAF7F2;
  font-family: inherit;
  font-size: 0.82rem;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  cursor: pointer;
  transition: background 0.2s, transform 0.2s;
}

.sanlilas-support-btn:hover { background: #C8A46A; color: #FFF; transform: translateY(-1px); }
.sanlilas-support-btn:disabled { opacity: 0.6; cursor: not-allowed; }

.sanlilas-support-btn-outline {
  background: transparent;
  border: 1px solid #2C211B;
  color: #2C211B;
}

.sanlilas-support-btn-outline:hover { background: #2C211B; color: #FAF7F2; }

.sanlilas-support-error {
  font-size: 0.8rem;
  color: #C06A5A;
  min-height: 0;
  display: none;
}

.sanlilas-support-error.is-visible { display: block; }

/* Lista de mis conversaciones */
.sanlilas-support-conv-list {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.sanlilas-support-conv-item {
  text-align: left;
  padding: 0.7rem 0.85rem;
  border: 1px solid rgba(142, 111, 174, 0.35);
  border-radius: 10px;
  background: #FFF;
  cursor: pointer;
  transition: border 0.2s, background 0.2s;
}

.sanlilas-support-conv-item:hover { border-color: #C8A46A; background: #FBF7F0; }

.sanlilas-support-conv-item-title {
  font-weight: 700;
  font-size: 0.85rem;
  color: #2C211B;
}

.sanlilas-support-conv-item-sub {
  font-size: 0.75rem;
  color: #8A7A6A;
  margin-top: 0.2rem;
}

/* Valoración */
.sanlilas-support-rate {
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
  padding: 0.9rem;
  border-radius: 12px;
  background: #EDE4D9;
  border: 1px solid rgba(142, 111, 174, 0.4);
}

.sanlilas-support-rate-stars {
  display: flex;
  gap: 0.3rem;
}

.sanlilas-support-rate-star {
  background: none;
  border: none;
  font-size: 1.5rem;
  color: #D8CFC2;
  cursor: pointer;
  transition: color 0.15s;
}

.sanlilas-support-rate-star.is-active { color: #C8A46A; }

.sanlilas-support-rate input[type="text"] {
  width: 100%;
  padding: 0.5rem 0.7rem;
  border: 1px solid rgba(142, 111, 174, 0.45);
  border-radius: 8px;
  font-size: 0.8rem;
}

/* Input bar */
.sanlilas-support-inputbar {
  display: flex;
  align-items: flex-end;
  gap: 0.5rem;
  padding: 0.7rem 0.9rem 0.9rem;
  border-top: 1px solid rgba(142, 111, 174, 0.25);
  background: rgba(247, 243, 237, 0.6);
}

.sanlilas-support-input {
  flex: 1;
  padding: 0.6rem 0.8rem;
  border: 1px solid rgba(142, 111, 174, 0.45);
  border-radius: 22px;
  font-size: 0.88rem;
  font-family: inherit;
  color: #2C211B;
  background: #FFF;
  outline: none;
  resize: none;
  max-height: 110px;
}

.sanlilas-support-input:focus { border-color: #C8A46A; box-shadow: 0 0 0 3px rgba(200,164,106,0.15); }

.sanlilas-support-upload-btn {
  background: none;
  border: none;
  cursor: pointer;
  color: #8A7A6A;
  font-size: 1.2rem;
  padding: 0.4rem;
  border-radius: 50%;
  transition: background 0.2s;
}

.sanlilas-support-upload-btn:hover { background: rgba(142, 111, 174, 0.18); }

.sanlilas-support-send-btn {
  background: #C8A46A;
  border: none;
  color: #FFF;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.2s, transform 0.2s;
}

.sanlilas-support-send-btn:hover { background: #A8895A; transform: translateY(-1px); }
.sanlilas-support-send-btn:disabled { opacity: 0.5; cursor: not-allowed; }

/* =====================================================================
   PÁGINA DE ATENCIÓN AL CLIENTE (contacto.html)
   ===================================================================== */

.support-hero {
  text-align: center;
  padding: 5rem 1.5rem 4rem;
  background: linear-gradient(180deg, #FAF7F2 0%, #EDE4D9 100%);
  position: relative;
  overflow: hidden;
}

.support-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  background:
    radial-gradient(circle at 15% 20%, rgba(200,164,106,0.12), transparent 40%),
    radial-gradient(circle at 85% 15%, rgba(44,33,27,0.08), transparent 40%);
}

.support-hero-inner { position: relative; max-width: 820px; margin: 0 auto; }

.support-eyebrow {
  font-size: 0.72rem;
  letter-spacing: 0.3em;
  text-transform: uppercase;
  color: #C8A46A;
  font-weight: 700;
}

.support-hero h1 {
  font-family: var(--font-serif, Georgia, serif);
  font-size: clamp(2.2rem, 5vw, 3.6rem);
  font-weight: 400;
  letter-spacing: 0.04em;
  color: #2C211B;
  margin: 0.8rem 0 0.6rem;
}

.support-hero p {
  font-size: 1rem;
  color: #8A7A6A;
  max-width: 560px;
  margin: 0 auto 2rem;
  line-height: 1.7;
}

.support-search-box {
  position: relative;
  max-width: 620px;
  margin: 0 auto;
}

.support-search-box input {
  width: 100%;
  padding: 1rem 1.2rem 1rem 3rem;
  border: 1px solid rgba(142, 111, 174, 0.5);
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.85);
  backdrop-filter: blur(8px);
  font-size: 1rem;
  color: #2C211B;
  outline: none;
  box-shadow: 0 12px 34px rgba(23, 20, 23, 0.1);
}

.support-search-box input:focus { border-color: #C8A46A; box-shadow: 0 14px 40px rgba(200,164,106,0.28); }

.support-search-icon {
  position: absolute;
  left: 1.1rem;
  top: 50%;
  transform: translateY(-50%);
  color: #C8A46A;
}

.support-search-results {
  max-width: 620px;
  margin: 1.2rem auto 0;
  text-align: left;
  display: none;
  flex-direction: column;
  gap: 0.6rem;
}

.support-search-results.is-visible { display: flex; }

.support-search-noresult {
  text-align: center;
  padding: 1.4rem;
  background: rgba(255,255,255,0.8);
  border: 1px solid rgba(200,164,106,0.4);
  border-radius: 12px;
}

.support-search-noresult button {
  margin-top: 0.8rem;
}

/* Motivos de contacto */
.support-topics {
  padding: 4rem 1.5rem;
  max-width: 1100px;
  margin: 0 auto;
}

.support-section-title {
  text-align: center;
  font-family: var(--font-serif, Georgia, serif);
  font-size: clamp(1.6rem, 3vw, 2.2rem);
  color: #2C211B;
  margin-bottom: 0.4rem;
}

.support-section-sub {
  text-align: center;
  color: #8A7A6A;
  margin-bottom: 2.5rem;
  font-size: 0.92rem;
}

.support-topics-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 1.2rem;
}

.support-topic-card {
  background: rgba(255, 255, 255, 0.85);
  border: 1px solid rgba(142, 111, 174, 0.35);
  border-radius: 14px;
  padding: 1.6rem 1.4rem;
  cursor: pointer;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  transition: transform 0.25s ease, border 0.25s ease, box-shadow 0.25s ease;
  opacity: 0;
  transform: translateY(14px);
}

.support-topic-card.is-visible {
  opacity: 1;
  transform: translateY(0);
}

.support-topic-card:hover {
  transform: translateY(-5px);
  border-color: #C8A46A;
  box-shadow: 0 18px 40px rgba(23, 20, 23, 0.12);
}

.support-topic-card:hover .support-topic-arrow { transform: translateX(4px); }

.support-topic-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 0.8rem;
  color: #C8A46A;
}

.support-topic-card h3 {
  font-family: var(--font-serif, Georgia, serif);
  font-size: 1.1rem;
  color: #2C211B;
  margin: 0 0 0.2rem;
}

.support-topic-arrow {
  display: inline-block;
  color: #C8A46A;
  margin-top: 0.6rem;
  transition: transform 0.25s ease;
}

/* FAQ */
.support-faq {
  padding: 4rem 1.5rem;
  background: #FAF7F2;
}

.support-faq-inner { max-width: 820px; margin: 0 auto; }

.support-faq-list { display: flex; flex-direction: column; gap: 0.8rem; }

.support-faq-item {
  background: #FFF;
  border: 1px solid rgba(142, 111, 174, 0.35);
  border-radius: 12px;
  overflow: hidden;
}

.support-faq-q {
  width: 100%;
  text-align: left;
  padding: 1rem 1.2rem;
  border: none;
  background: none;
  font-family: inherit;
  font-size: 0.95rem;
  font-weight: 600;
  color: #2C211B;
  cursor: pointer;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 1rem;
}

.support-faq-q .support-faq-icon { color: #C8A46A; transition: transform 0.2s; }
.support-faq-item.is-open .support-faq-icon { transform: rotate(45deg); }

.support-faq-a {
  display: none;
  padding: 0 1.2rem 1.1rem;
  color: #8A7A6A;
  font-size: 0.9rem;
  line-height: 1.7;
}

.support-faq-item.is-open .support-faq-a { display: block; }

.support-faq-more {
  text-align: center;
  margin-top: 2.2rem;
}

/* CTA de atención */
.support-cta {
  text-align: center;
  padding: 4rem 1.5rem;
  background: linear-gradient(135deg, #2C211B 0%, #2C211B 100%);
  color: #FAF7F2;
}

.support-cta h2 {
  font-family: var(--font-serif, Georgia, serif);
  font-size: clamp(1.8rem, 3vw, 2.4rem);
  font-weight: 400;
  color: #FAF7F2;
  margin-bottom: 0.6rem;
}

.support-cta p { color: rgba(250, 247, 242, 0.8); margin-bottom: 1.6rem; }

.support-cta .sanlilas-support-btn { max-width: 360px; margin: 0 auto; background: #C8A46A; color: #FFF; }
.support-cta .sanlilas-support-btn:hover { background: #A8895A; }

/* Aviso fuera de horario */
.sanlilas-support-offhours {
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
  padding: 0.8rem 0.9rem;
  border-radius: 12px;
  background: #FEF3C7;
  border: 1px solid #F59E0B;
  font-size: 0.82rem;
  color: #78350F;
}

.sanlilas-support-sla {
  font-size: 0.8rem;
  color: #8A7A6A;
  margin: -0.2rem 0 0.4rem;
}

.sanlilas-support-sla strong { color: #C8A46A; }

/* Estado de conexión */
.sanlilas-support-conn {
  margin-left: 0.4rem;
  font-size: 0.7rem;
}

.sanlilas-support-conn.is-connected { color: #D97742; }
.sanlilas-support-conn.is-reconnecting { color: #F59E0B; }
.sanlilas-support-conn.is-lost { color: #C06A5A; }

/* CTA contextuales (producto / pedido) */
.sanlilas-support-context-cta {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.6rem 1.1rem;
  border: 1px solid var(--prd-champagne, #C8A46A);
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.7);
  color: var(--prd-chocolate, #2C211B);
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  cursor: pointer;
  transition: background 0.25s, transform 0.25s;
  font-family: inherit;
}

.sanlilas-support-context-cta:hover {
  background: var(--prd-chocolate, #2C211B);
  color: #FFF;
  transform: translateY(-2px);
}

/* Mensaje fuera de horario */
.sanlilas-support-conn { display: inline-flex; align-items: center; }

/* Responsive */
@media (max-width: 640px) {
  .sanlilas-support-panel {
    width: 100%;
    height: calc(100vh - 2.4rem);
  }
  .support-hero { padding: 3.5rem 1.2rem 3rem; }
}
/* ── MÓVIL: separar el botón flotante del WhatsApp y de las barras fijas ── */
@media (max-width: 768px) {
  .sanlilas-support-fab {
    bottom: calc(1.4rem + 66px);
    right: 1rem;
    width: 54px;
    height: 54px;
  }
}